Help Center & FAQ
Everything you need to know about ORIAFINE orders, shipping, returns, materials, and jewelry care.
How long does shipping take?
Orders are typically delivered within 7–21 business days depending on your location. Remote regions may take slightly longer due to customs clearance.
Where is my order shipped from?
ORIAFINE products are shipped from our international fulfillment partners depending on stock availability and logistics routing.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can track it in real time using the courier website.
Why is my tracking not updating?
Tracking updates may take 2–5 days after shipment. This is normal due to international logistics scanning delays.
Can I cancel my order?
Orders can only be canceled within 12 hours after purchase. Once shipped, cancellation is no longer possible.
Do you offer refunds?
Refunds are available for defective or incorrect items. Please contact support within 7 days of receiving your order.
What if my package is lost?
If your package is confirmed lost, we will investigate with the courier and offer a replacement or refund depending on the situation.
Do you ship internationally?
Yes, we ship worldwide to most countries with tracking support.
Are duties and taxes included?
Import duties are not included and may be charged by your local customs office.
What materials are used in jewelry?
We use stainless steel, brass, natural stones, enamel, beads, suede, and zircon elements depending on the design.
Will jewelry tarnish?
With proper care, ORIAFINE jewelry maintains its finish. Avoid water, perfume, and chemicals for long-lasting shine.
Is jewelry hypoallergenic?
Most pieces are designed to be skin-friendly, but sensitivity may vary depending on individual skin types.
How should I store jewelry?
Store in a dry place, ideally in a pouch or box to avoid scratching and oxidation.
Can I wear jewelry in water?
We recommend avoiding water exposure to preserve plating and material integrity.
Do you restock sold-out items?
Some designs are restocked while limited editions may not return.
How do I contact support?
Email us at support@oriafine.store for assistance.
Can I change my shipping address?
Address changes must be requested within 12 hours of ordering.
Do you offer wholesale?
Yes, wholesale partnerships are available for boutiques and retailers.
Why is my order delayed?
Delays may occur due to customs inspection or high shipping volume.
Do you have gift packaging?
Yes, we offer minimal aesthetic packaging suitable for gifting.
Need more help?
Contact: support@oriafine.store
Website: oriafine.store
Contact: support@oriafine.store
Website: oriafine.store