Shipping policy

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1. Order Processing Time

All orders are processed within 1–3 business days. During high-demand seasons or promotional periods, processing may take slightly longer.

Each piece is carefully inspected before shipment to ensure quality and consistency with our design standards.

2. Shipping Timeframes

Estimated delivery times vary depending on destination:

Domestic Shipping: 5–10 business days
International Shipping: 7–21 business days
Remote Regions: 10–25 business days

Delays may occur due to customs processing or local postal services.

3. Shipping Methods

We work with trusted global logistics partners to ensure safe and reliable delivery. All shipments include tracking numbers for real-time updates.

Once your order is dispatched, you will receive a confirmation email with tracking details.

4. Packaging

Each ORIAFINE piece is carefully packaged to protect delicate materials such as beads, stone, enamel, and metal finishes.

We use protective eco-friendly packaging designed to prevent damage during transit while maintaining a clean, premium presentation.

5. Customs & Duties

International orders may be subject to customs duties or import taxes depending on your country’s regulations.

These charges are the responsibility of the customer and are not included in the product or shipping cost.

6. Lost or Delayed Packages

If your package is delayed beyond the estimated timeframe, please contact our support team. We will assist in tracking and resolving the issue.

In rare cases of lost packages, we will work with the courier to investigate and provide appropriate solutions.

7. Order Changes & Address Updates

Order changes or address updates must be requested within 12 hours of purchase. Once the order has been processed or shipped, modifications may not be possible.